Start clean.
Start strong.
One organised customer base and a simple system,
ready for repeat business.
ready for repeat business.
What’s included
Everything included in
Prep & Setup
FROM FIRST AUDIT TO A CLEAN, READY-TO-USE
CUSTOMER BASE.
1 - Audit your tools
& data
We review how you collect customer info today and map what stays, what goes, and what becomes your single source of truth.
2 - Clean and merge your customer list
We remove duplicates, fix errors and standardise key fields so you get one organised list you can trust for journeys and
reporting.
3 - Connect the right tools
We connect your POS/shop system, booking tool and email platform. If you need tools, we install the essentials so you can start strong.
Outcome
What you get at the end of Prep & Setup
A clean base, the essential tools and a system ready to grow.
• One clean, reliable customer base: a single list without duplicates, with names, emails, visits, spend and preferences, ready for journeys and reporting.
• The right tools, installed for you: CRM, email, POS/shop sync, booking tools, all connected and configured so you don’t have to “drive” a CRM.
• Growth-ready foundations: a simple, documented system with your first journeys live (welcome + post-visit) and a solid base for Omakase & Showcase.
Before / After
Your customer data
Before :
• Scattered lists from POS, booking, online shop and socials.
• Duplicates and half-empty profiles everywhere.
• No simple way to see who visits, spends or comes back.
After :
• One clean, structured list for all your locations and channels.
• Key fields filled and standardised (name, email/phone, visits, spend, preferences).
• Clear segments ready for journeys, reporting and campaigns.
Your tools & comms
Before :
• Messages sent manually, when someone has time.
• No clear view of what works or who actually comes back.
• Tools that feel heavy: too many dashboards, not enough results.
After :
• Automations sending the right message at the right moment (welcome, post-visit, win-back).
• Monthly summaries with visits, opens and revenue, written in plain language.
• Tools connected and tuned so you don’t need to be “good at CRM” to get results.
Pricing
Simple plans
No hidden complexity
Prep & Setup - from ¥200,000 (one-time)
One clear customer base and the right tools,
ready for repeat business.
What’s included
Audit of your current tools, data and exports.
Data cleaning and merge into one structured customer list.
Setup and connection of POS/shop, booking tools and email platform.
Basic CRM, email and reporting dashboards configured for you.
First journeys live: welcome + post-visit messages in your brand tone.
Simple documentation so you know what runs and where.
Not included
Full CRM training for all staff.
Complex custom reports or multi-brand setups.
Loyalty programmes and advanced segmentation (covered in Omakase).
Typical timeline
Kick-off call and tool access.
Data audit and merge.
Tool connections and first journeys live.
Usually delivered in 3–4 weeks, depending on your stack.
Prep & Setup
Is this for you?
A good first step if any of these feel familiar.
For you if…
You run a restaurant, wine bar or shop with repeat guests.
Not for you (for now), if…
You don’t really plan to use guest data in the next 6-12 months.
Not sure? Book a quick call and we’ll see together.