Run your venue.
We run the retention.
Your guest retention team, on autopilot.
Warm, relevant messages that keep people coming back.
What’s included
Everything included
in Omakase
FROM AUTOMATED GUEST MOMENTS TO MONTHLY CAMPAIGNS
DONE-FOR-YOU, EVERY MONTH.
1 - Automated guest flows
Welcomes, post-visit follow-ups, birthday notes, win-back messages and more, written in your tone and sent at the perfect moment.
2 - Monthly campaigns created for you
Seasonal drops, new menus, events, VIP nights, bottle releases…
You get clear drafts. You approve in minutes.
3 - Ongoing monitoring & improvements
We watch your CRM, journeys and tools every day.
Each month you get a simple review + suggested upgrades.
Zero dashboards to open.
Outcome
What you get every month with Omakase
A done-for-you retention system that brings guests back consistently, without adding work to your team.
Warm, relevant messages that feel personal, not promotional.
A retention engine running 365 days a year with minimal input from your staff.
Monthly campaigns planned, written, designed and scheduled for you.
A clean CRM that grows in quality as we monitor and refine it.
Clear reports you can understand instantly, no dashboards to learn.
The Mechanics
Hosted automations
Behind-the-scenes flows we run on our own automation stack.
They connect tools that don’t talk to each other and handle the heavy logic for you.
Examples:
Guests who haven’t visited for 60+ days get a soft “we miss you” sequence.
Online orders sync with in-venue visits to spot your real regulars.
High-spend guests get invited first for limited products or events.
We host, monitor and improve these flows as your guest base grows. No servers, no dashboards for you to manage.
The Mechanics
Local automations
Flows built directly inside the tools you already use: POS / Online shop, booking and email platforms.
We configure the rules, timing and segments so they quietly work in the background.
Examples:
Post-visit check-ins sent from your booking tool.
Birthday offers triggered from your customer list.
Abandoned-cart nudges or reorder reminders in your shop.
You keep full ownership of the tools. We set everything up, document it, and keep it aligned with your guest data.
The Mechanics
Monthly automated messages
Campaign-style messages that go out every month, without starting from zero each time.
We prepare the idea, copy and segments for you: new menus, seasonal drops, events, collaborations.
You approve a short draft, then the system sends it on the best channels (email, SMS, LINE, etc.) at the right moment.
Each month, one clear message designed to bring guests back in.
Before / After
Your guest journeys
Before :
Messages sent late, inconsistently or not at all.
Visit notes not tracked. Birthdays forgotten.
No follow-up after the first visit.
After :
Warm automations sent at the exact right moment.
Each visit becomes an opportunity to bring them back.
Guests feel recognised and cared for.
Your workload
Before :
You write messages manually when you have time.
Campaigns take hours and disrupt service.
Nothing is documented or repeatable.
After :
You approve short drafts in minutes.
All messages, flows and campaigns are produced for you.
You spend zero time “driving the CRM”.
Pricing
Simple plans
No hidden complexity
Essential - ¥40,000
For small venues who want automation without complexity
2 hosted automations that run
reliably every day
2 local automations tailored to your tools
1 monthly automated message in
your brand tone
Monthly review with clear insights + recommended tweaks
Simple, low-maintenance system that keeps guests engaged
Growth - ¥80,000
For venues ready to scale their retention and segmentation.
3 hosted automations for consistent, daily guest touchpoints
5 local automations to cover more cases and scenarios
2 monthly automated messages (welcome, win-back, promos…)
Continuous optimization based on performance
Smarter segmentation for better results across all channels
Development - ¥120,000
For brands that want maximum personalization and impact.
5 hosted automations powering advanced guest journeys
8 local automations covering complex business logic
4 monthly automated messages fully tailored to your tone
Ongoing improvements, new flows and expert support
Highest level of customization and retention performance
Prep & Setup
Is this for you?
A great fit if any of these feel familiar.
For you if…
You want a partner who fully manages your guest communication.
Not for you (for now), if…
You only want one-off campaigns, not a retention system.
